Refund policy

Shipping, Returns & Refund Policy

Returns

Due to the nature of our products, all sales are final and we do not accept returns.

However, if your order arrives damaged, defective, or incorrect, we will gladly assist you.

To report an issue, please contact us within 48 hours of receiving your order at contact@theelitealternative.com, including:

• Your order number
• Clear photos of the item and packaging

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Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.

We may offer a replacement or refund, depending on the situation.

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Non-Returnable Items

As a food product, our Shirataki Rice is non-returnable and non-exchangeable for safety and quality reasons.

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Refunds (If Applicable)

If your issue is approved:

• Refunds will be processed to your original payment method within 10 business days
• Processing times may vary depending on your bank or payment provider

If more than 15 business days have passed since approval, please contact us at contact@theelitealternative.com.